Privacy Policy.

Privacy Policy for Jewllista

Our Commitment to Privacy

At Jewllista, we are deeply committed to protecting your privacy. We value, respect, and safeguard the personal information of all our clients and website users. We take pride in keeping your data strictly confidential and guarantee that no information about you will be made accessible or sold to parties unknown to Jewllista.

Privacy Statement

Collection of Personal Information

Jewllista may collect personally identifiable information from you to provide and enhance our services. This includes:

  • Information You Provide Directly:
    • Account and Contact Data: Your name, address, email, phone number, and date of birth when you create an account, sign up for our newsletter, or fill out forms.
    • Transaction and Order Data: Details of your purchases, encrypted payment information, and shipping address to fulfill your orders.
    • Communications Data: Records of your interactions with us, such as emails, phone calls, or messages through our contact forms.
    • Participation Data: Information you share when you participate in surveys, competitions, or promotions.
    • Gift List Data: Any details you provide if you create or share a gift list.
  • Information Collected Automatically (through Cookies and Tracking Technologies):
    • Usage Data: Information about your visits to our site, including the pages you view, how much time you spend, your browsing patterns, and the resources you access.
    • Technical Data: Your IP address, operating system, browser type, and the website that referred you to us.
    • Cookie Data: Small files stored on your device that help us improve your experience, remember your preferences, keep track of items in your cart (even abandoned ones for reminders), and understand how our site is used. We use both our own cookies and third-party cookies (from partners like Google and Facebook) for analytics, advertising, and social media features.

How We Use Your Information

We use the information we collect for several important purposes:

  • To Provide and Manage Services: We use your data to process and fulfill your orders, including handling payments and deliveries. It helps us create and manage your user account, personalize your experience, and communicate with you about your orders, inquiries, and customer service requests.
  • To Improve Our Website and Products: Your information helps us understand user behavior, demographics, and interests. This allows us to improve our website's functionality and user interface, develop and optimize our product offerings, manage inventory, and streamline our logistics. We also use it for internal research and analysis.
  • For Marketing and Communication: With your consent, we may send you newsletters, catalogs, or promotional offers via email or SMS. We also use your browsing activity to customize the advertising you see on other platforms. We'll also notify you about any changes to our services.
  • For Legal and Security Purposes: We use your information to comply with legal obligations, detect and prevent fraud, manage credit risk, prevent unauthorized access, and enforce our Terms of Website Use and Terms and Conditions of Sale.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes meeting legal, accounting, or reporting requirements. For example:

  • We keep purchase-related data for accounting purposes.
  • Data related to ongoing customer service issues is retained until resolved.
  • If you opt out of marketing, we'll keep a record of your preference so we don't contact you again for marketing.

How We Share Your Information

We may share your information in specific situations:

  • Our Group Companies: With our subsidiaries and affiliates for operational purposes.
  • Service Providers: With third parties who perform services on our behalf, such as payment processors (e.g., credit card companies, banks), shipping carriers, IT service providers (like One.com and Shopify for hosting), marketing and analytics providers (e.g., Google, Facebook), and customer support platforms. These providers are contractually obligated to protect your data.
  • Business Transfers: If Jewllista undergoes a merger, acquisition, or sale of assets, your data may be transferred to the third-party buyer.
  • Legal Compliance and Protection: When required by law, to respond to legal processes, or to protect our rights, property, and safety, or the rights, property, and safety of our customers and employees.
  • With Your Consent: For any other purpose with your explicit consent (for example, if you ask us to publish a gift list).

Please note: We do not sell your personal information to third parties.

International Data Transfers

While your information is primarily stored within the European Economic Area (EEA), it may be transferred to and processed in countries outside the EEA by our service providers (such as Google and Facebook servers worldwide, One.com, and Shopify). When this happens, we ensure that appropriate safeguards are in place, in accordance with applicable data protection laws, to protect your personal data. By using our services, you agree to such transfers.

Your Rights

Depending on your location and applicable laws (like GDPR for EEA residents), you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, though there are some exceptions (e.g., for ongoing orders, legal obligations, suspected abuse within the last four years, denied credit applications within the last three months, or accounting retention).
  • Right to Restriction of Processing: You can ask us to limit how we use your data.
  • Right to Object to Processing: You can object to certain types of processing, especially for direct marketing.
  • Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format, and have it transferred to another party where technically feasible.
  • Right to Withdraw Consent: You can withdraw your consent for processing at any time, especially for marketing communications (e.g., by clicking "unsubscribe" in emails).
  • Right to Complain: You have the right to lodge a complaint with a supervisory authority regarding our data processing practices.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity to process your request and will respond within one month.

Children's Privacy

Our website is not intended for children under 16 years of age in the EEA. We do not knowingly collect, use, or disclose personal information from them without verifiable parental consent. If you are under 16 and wish to register, we require parental or guardian consent via a confirmation email process. Parents or guardians can request access to, deletion of, or object to the further collection or use of their child's information.

Cookies Management

You have the ability to manage your cookie preferences through your browser settings. Please be aware that restricting or blocking cookies may affect how our website performs and how easily you can use it.

Why We Use Cookies

Cookies are used to help personalize your experience, allowing you to save time and make your visit more convenient. They recall your activities each time you visit a page on Jewllista's website. Cookies help simplify the process of recording personally identifiable information and all the activities you've made. If you customize a piece on our website, you can return and retrieve the specifics of your activity, or if you leave something in your cart, it will remain there until you come back to visit the site. This is part of the functionalities and features of cookies.

Security

We ensure that your online transactions are safe with Jewllista. We implement reasonable security measures, including encryption for payment transactions, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is entirely secure. We cannot guarantee the absolute security of data transmitted to our site; any transmission is at your own risk. Please keep your password confidential and do not share it.

Changes to This Privacy Policy

Jewllista reserves the right to revise this policy at any time. We may update this Privacy Policy from time to time to reflect company and client feedback. Any changes will be posted on this page with an updated "Effective Date." We encourage you to read and review our privacy policy frequently, as there may be changes by which you will be automatically informed anytime. All changes and revisions take effect the moment they are posted. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Questions and Contact Information

Jewllista honors all feedback, questions, and comments regarding this Privacy Statement. If you would like to reach us, please contact us through the contact form on this website. We encourage you to feel free to communicate your thoughts regarding our privacy policy.